SERVICE AND SUPPORT

Independent Mass Spectrometer Service & Support

UK LCMS Services Ltd provides specialist service, repair, and technical support for LC-MS systems across the UK. Specialists in Waters systems with over 20 years of hands-on experience. 

We help laboratories restore performance, reduce downtime, and extend the working life of their instruments.

From routine maintenance through to complex fault diagnosis, we take a practical, engineer-led approach to resolving issues and keeping systems running reliably.

 

Condition-Based Preventative Maintenance (CBPM)

Why are laboratories spending thousands replacing perfectly good parts every year?

At UK LCMS Services Ltd, we believe preventative maintenance should be based on actual system condition not simply fixed replacement time schedules.

Our engineering-led Condition-Based Preventative Maintenance approach focuses on identifying genuine wear, leakage, contamination, instability, or performance degradation before recommending component replacement.

This can help laboratories save thousands of pounds per annual service visit by avoiding unnecessary replacement of serviceable components whilst maintaining reliable instrument performance.

Where replacement components are identified during servicing, a separate quotation can be issued during the visit for customer approval. Approved parts can then be fitted during the scheduled maintenance visit, helping to minimise downtime and avoid additional callout costs.

We also believe this is a more sustainable approach to laboratory support by reducing unnecessary disposal of functional components.

A Practical Alternative to OEM Contracts

 


Get in Touch

If you’d like to discuss support for your system or request a quotation, please get in touch.

 


Why choose UK LCMS Services Ltd?

  • Independent expertise – direct access to an experienced LC-MS engineer
  • Proven problem solving – practical solutions for real instrument issues
  • Reduced downtime – fast, effective support when it matters
  • Extensive experience – over 20 years supporting mass spectrometry systems

If you have a servicing or repair requirement, get in touch to discuss your system

 

INSTRUMENTS COVERED

Supported Instruments – Waters / Micromass Platforms

Mass Spectrometry Systems

  • SYNAPT G2 / G2-S / G2-Si
  • Xevo G2 / G2-S / G2-XS QTof
  • SQD I / SQD II / Acquity TQD
  • Quattro Premier / Quattro LC
  • Xevo TQ / TQD / TQ-S / TQ-XS
  • ACQUITY QDa

Chromatography & UPLC Systems

  • ACQUITY UPLC (H-Class / I-Class / Premier / M-Class / ARC)
  • Nano ACQUITY
  • ACQUITY Classic

Legacy & Specialist Systems

  • LCT Classic / LCT Premier
  • GCT Classic / GCT Premier

Autosamplers

  • CTC PAL

 

 

 

serviceandrepair
Getting in touch